With the factory all kinds of cable products sales, we go to the customer site to carry out a variety of technical services to increase the number, how to do a good job for the customer when the staff, it becomes every field technical service personnel to face the problem.
I think that to do a good job in the field of technical services, must be carried out from the following aspects, may achieve better practical results. 1, before departure, must communicate with the customer fully, as far as possible the customer site of the actual situation and needs, fully understand clearly. To carry the relevant information and tools to detect instruments and equipment, do a good job of inspection and preparation, to ensure that all kinds of objects to be carried in good condition, functional normal state.
Prepare the test for the normal operation of the site. 2, to reach the scene, to in-depth on-site, in a comprehensive understanding of the actual conditions, and then communicate with the user. When encountering some special difficult technical problems, can not hold a wait-and-see attitude, to make full use of their own knowledge of various technical information resources and means, by consulting experts online access to information, some problems may soon be resolved.
In time, they have no ability to solve, but also to provide customers with a practical solution.
3, to pay attention to the identity of the site and the position of the customer, for different personnel, in the process of communication to use different interpretations and communication methods, as far as possible to enable the other party to quickly understand their own content, this quick solution to the problem, will play a multiplier effect.
4, to solve the problem after the completion of the site, according to the actual situation and conditions, so that customers sign service advice, in order to avoid the late recurrence of problems and changes. After-sales service work scene of the various, the above is my own some relatively superficial view, I hope that the on-site after-sales service for everyone to help.